Shipping & Delivery Policy

Last Updated: July 17, 2026

At Ace Aviation Gears, we are committed to delivering high-quality aviation gear and custom aviation products to customers around the world. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

  1. Order Processing

Once your order has been placed and payment has been successfully received, our team will begin processing your order.

For custom products, production begins only after the final artwork, specifications, and design details have been approved by the customer.

Processing times may vary depending on product availability, order volume, and customization requirements.

  1. Production Time

Production time depends on the type of product and the complexity of your order.

Ready-to-ship products generally require less processing time, while custom aviation products may require additional production time before shipment.

Estimated production timelines will be communicated during the ordering process or quotation stage.

  1. Shipping Methods

We offer worldwide shipping through trusted international shipping carriers.

The shipping method available for your order will depend on your destination, package size, and selected shipping option.

Shipping charges are calculated during checkout or included in your custom quotation where applicable.

  1. Delivery Time

Delivery times vary depending on:

  • Destination country
  • Shipping method selected
  • Customs clearance procedures
  • Carrier performance
  • Weather conditions or other unforeseen circumstances

Estimated delivery dates are provided for reference only and should not be considered guaranteed delivery dates.

  1. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking updates are provided directly by the shipping carrier and may take some time to appear after shipment.

  1. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Ace Aviation Gears has no control over customs procedures or import fees.

  1. Shipping Delays

While we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • Natural disasters
  • International transportation disruptions

Ace Aviation Gears is not responsible for delays caused by third-party shipping providers or government agencies.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an incorrect or incomplete shipping address is provided, delivery delays, additional shipping charges, or returned shipments may occur.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

  1. Lost or Damaged Packages

If your shipment arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

When reporting an issue, please include:

  • Order number
  • Description of the problem
  • Photographs of the package and product (if damaged)
  • Any information provided by the shipping carrier

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

  1. Delivery Attempts

Shipping carriers may attempt delivery more than once depending on their policies.

If a package is returned because delivery could not be completed or the customer failed to collect it, additional shipping charges may apply before the order can be shipped again.

  1. International Shipping

Ace Aviation Gears proudly serves customers worldwide.

Delivery availability, shipping options, and transit times may vary depending on your country or region.

Certain destinations may experience longer delivery times due to customs processing or local regulations.

  1. Force Majeure

Ace Aviation Gears shall not be held responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, pandemics, transportation interruptions, war, or other unforeseen events.

  1. Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact us through our Contact Us page.