Refund & Returns Policy

Last Updated: July 17, 2026

At Ace Aviation Gears, customer satisfaction is important to us. Every product is carefully inspected before shipment to ensure it meets our quality standards. Please read the following policy carefully before placing your order.

  1. Standard Products

Ready-to-ship products may be eligible for a return or replacement if they meet the conditions outlined in this policy.

To qualify for a return:

  • The item must be unused and in its original condition.
  • All original packaging, tags, and accessories must be included.
  • The return request must be submitted within 7 days of receiving your order.

Products showing signs of use, damage caused by the customer, or missing original packaging may not be accepted.

  1. Custom Products

Because custom products are manufactured specifically for each customer, they cannot be returned, exchanged, or refunded once production has begun.

This includes, but is not limited to:

  • Custom Helmet Bags
  • Custom Visor Covers
  • Custom PVC Patches
  • Custom Flight Scarves
  • Custom Flight Headbands
  • Custom T-Shirts
  • Custom Keychains
  • Custom Caps
  • Any personalized aviation product

Customers are responsible for carefully reviewing and approving all artwork, colors, sizes, text, and specifications before production starts.

  1. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during manufacturing or if the wrong item was shipped due to our error, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem
  • Images of the product packaging if applicable

After reviewing your claim, we may offer:

  • A replacement
  • A repair (when appropriate)
  • A partial or full refund

The resolution will depend on the nature of the issue.

  1. Order Cancellations

Standard Products

Orders for ready-to-ship products may be canceled before they have been shipped.

Once an order has been dispatched, it cannot be canceled.

Custom Products

Custom orders may only be canceled before artwork approval and before production begins.

Once production has started, cancellations are no longer possible.

  1. Non-Returnable Items

The following items are not eligible for return unless they arrive defective due to our error:

  • Custom-made products
  • Personalized products
  • Clearance or final sale items
  • Gift cards (if applicable)
  • Products damaged due to misuse or improper care

  1. Refund Process

Approved refunds will be issued using the original payment method whenever possible.

Processing times vary depending on your payment provider and financial institution.

Shipping charges are generally non-refundable unless the return is the result of our error.

  1. Return Shipping

If a return is approved because of our mistake, Ace Aviation Gears will provide instructions regarding return shipping.

For returns unrelated to manufacturing defects or shipping errors, customers are responsible for return shipping costs unless otherwise agreed.

  1. Inspection of Returned Items

All returned products are inspected upon arrival.

If the returned item does not meet the requirements of this policy, the return request may be declined and the product may be shipped back at the customer’s expense.

  1. Exchanges

Product exchanges are only available when:

  • The incorrect product was shipped.
  • The product has a verified manufacturing defect.
  • The issue has been approved by our support team.

We do not offer exchanges for products ordered in the wrong size, color, or design after customer approval.

  1. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return request, please contact us through our Contact Us page.